CIELO & CRAFT LTD (hereinafter referred to as "we"), as a British luggage brand, complies with EU and UK cross-border shipping laws and regulations, and is committed to providing global customers with safe and efficient order fulfillment and shipping services. This policy clarifies core matters such as order shipment, shipping time, logistics scope, freight, and handling of exceptions. It applies to all products, including handbags, crossbody bags, laptop bags, and travel bags, purchased through the official website (cielocraftltd.com) and other legitimate channels, ensuring you clearly understand the entire order shipping process.

For any shipping-related questions, please contact us using the contact information at the end of this document. We will answer your questions promptly.

I. Shipment and Shipping Time

1. Shipment Time: After order payment is completed and approved, we will complete product sorting, packaging, and shipment within 5-7 business days. Shipping time may be extended during holidays (UK and destination country public holidays), subject to the notification on the order details page.
2. Shipping Time: International shipping takes 15-30 calendar days, calculated from the day after the package is shipped. Delays may occur due to factors such as destination distance, customs clearance efficiency, peak season, and weather. We will do our best to ensure timely delivery.
3. Delivery Time Notes: Shipping time and transit time are estimates and do not constitute a mandatory delivery commitment. They are only for reference regarding order fulfillment progress. If delays are caused by force majeure or third-party logistics factors, we will promptly inform you and assist in handling the situation.

II. Shipping Scope and Costs

1. Shipping Scope: We provide shipping services to most countries and regions worldwide, covering major regions such as EU member states, the UK, Asia, and North America. Direct shipping is not currently available to some areas restricted by international logistics, sanctions, remote areas, or areas not covered by postal services. Please contact us via email to confirm shipping feasibility before placing an order.
2. Shipping Cost Calculation: Shipping costs are calculated based on the weight and volume of the ordered products, as well as the destination country and region. The system will automatically generate the shipping cost when you place your order, which you can view and pay on the checkout page. We will periodically offer free shipping promotions for orders over a certain amount; please refer to our official website for specific rules.
3. Tax and Fee Explanation: International shipping may incur customs duties, value-added tax, and other related taxes and fees. These fees are levied by the customs of the destination country in accordance with the law and are not included in the shipping cost; you are responsible for paying them yourself. We do not handle tax and fee payments on your behalf. We recommend that you familiarize yourself with the relevant customs policies of your destination in advance to avoid affecting your receipt of goods due to tax issues.

III. Logistics Tracking and Package Inquiry

1. After your package is shipped, we will send you the tracking number and tracking link via email. You can check the real-time transportation status of your package through the logistics tracking portal on our official website, the official website of our partner logistics provider, or by contacting our email address.
2. Logistics tracking information may be delayed by 24-48 hours. If you are still unable to track your package after 48 hours, please contact us to verify the tracking number and transportation progress. We will assist you in contacting the logistics provider for confirmation.

IV. Handling of Transportation Anomalies

1. Delayed Delivery: If your package has not been delivered after 30 calendar days, you can contact us to initiate an inquiry. We will contact the logistics company within 2 business days to verify the situation, assist in tracking the transportation progress, and provide solutions based on the actual situation (such as reshipment, refund negotiation, etc.).
2. Lost/Damaged Package: If you find the package damaged or deformed before signing for it, you must take photos on the spot as evidence and contact us immediately. If the package is confirmed lost or the contents are damaged (not due to human factors), we will verify the situation and arrange for a replacement or a full refund. Related losses will be borne by us in negotiation with the logistics company.
3. Customs Clearance Anomalies: If customs clearance is delayed due to issues such as customs inspection or tax payment, we will notify you promptly and provide necessary order documentation to assist with clearance. If the package is returned or destroyed because you failed to handle taxes or provide clearance documents in a timely manner, you will bear the related losses.

V. Other Instructions

1. The delivery address information must be accurate and complete, including street name, house number, and contact information. If the package is misdelivered, lost, or returned due to incorrect address information, you will be solely responsible, and reshipment will incur additional shipping costs.
2. We reserve the right to update and revise this policy based on changes in our logistics partners, international transportation policies, and laws and regulations. Revised policies will be prominently displayed on our official website and will take effect from the date of publication.
3. Our partner logistics providers are selected by us based on a comprehensive evaluation of transportation efficiency and security. If you require a specific logistics provider, please communicate with us in advance; any additional costs incurred will be borne by you.

CIELO & CRAFT LTD is committed to providing you with high-quality cross-border shipping services. Thank you for your understanding and support for international transportation uncertainties.